IP Camera FAQ

Can this Wi-Fi Camera Record Audio?

If you purchase the audio upgrade for our IP Camera unit you will be able to capture audio. Please note that to hear audio from a live video stream you will need to use Internet Explorer as it requires an Active X plugin for operation.

Can I view live video on my iPod, iPhone, iPad or Android device?

Yes, live video can be viewed on our IP Cameras using any of these devices. There is an option to (Sign in mobile phone) designed just for it. Audio will not be heard when using these devices.

Can your wifi made in other covert housing?

Yes, we are currently working on more of them. We have black box wi-fi system as wells built-in to various covert housings.

Can your wi-fi cameras be viewed with a cellphone such as a i-phone? if so, what are the best ways to connect?

Our WiFi IP cameras are designed to be connected directly from a remote location and included software can only be installed on a PC. Therefore video via a cell phone is not possible without the use of 3rd party software and a dedicated computer for live streaming over the internet.

We recommend using the following software with our IP camera

If you're using Mac OS X: EvoCam

If you're using Windows: webcamXP

How does digital motion detection recording work?

Digital motion detection is a feature for many self recording all-in-one cameras, DVRs and recording software. It senses video pixel movement to trigger the recording, thus saving memory and time when you review the video. Therefore, you only need opening for the lens of the camera to detect motion. When motion is no longer detected for a certain time (programmable) it will stop to record and wait for the next trigger. However, it will not save the power, if battery powered, since both the camera & DVR has to be 'ON' in order to detect motion.

I've connected to the Wi-Fi camera but it shows a black screen?

In order to access the Wi-Fi Camera successfully with Internet Explorer, please download and install the file below. [ Download File ]

After initial set-up, after the camera is working, do I still need to have a PC on the same network to manage the camera?

Initially you do. However you wouldn't need to keep the PC on the same network after it's configured and running. All that's required is the network connection and router.

Are your video signal for wifi cameras secure?

Access to the cameras video stream is password protected.

On top of that, the video is a digital feed on your wireless network so whatever encryption you have configured for that will be provided as well.

Are your wi-fi security cameras compatible with mac?

Sorry, all wi-fi security cameras are not compatible with mac, Windows based only.

Can I download the software for your wifi cameras?

Here is the link to download the Wi-Fi camera software found on the CD.

http://www.spycameras.com/resources/ipcam-user-guide.zip

Can wireless system have interference?

There are 2 kinds of wireless video signals, analog & digital. Analog refers to a RF(Radio Frequency). Only FCC approved RF video signals for consumers are 5.4GHz, 2.4GHz & 900 MHz (obsolete). RF video signal can be interfered by other wireless products in same frequency such as cordless phones and wireless routers. Level of interference varies depending on the proximity of the camera to the receiver and the interfering source. There may be no noticeable distortion in video to slight ~ heavy horizontal lines in video. On the other hand, digital wireless or wi-fi have no interference at all.

Can your pinhole wifi cameras fitted with a different camera? For example a super low light B/W CCD camera?

Sorry, since it is a digital system, the server module only accepts it's own camera.

Can your wi-fi cameras handle multiple units over single IP?

Yes, our wifi camera has it own server and automatic IP pointing. Included software allows up to 9 camera management (record, view, setup etc...).

Can your wifi cameras be used portably with a battery?

Yes, you can battery power the wifi camera with: http://www.spycameras.com/item,p-5dc10ar,5v-dc-wallet-sized-10a-rechargeable-battery.html for about 8 hours and move it around as long as you are within your wireless router’s wifi range to the camera. However, as for portable use, such as mystery shopping, you will need a steady internet connection from your mobile hotspot router. Please call us for more detail.

Does your wi-fi camera support WEP 64 or 128 bit encryption?

Yes, WEP 64/128 bit, WPA-PSK, WPA2-PSK are supported.

Does your wireless wifi covert camera has its own self contained software?

Our Wi-Fi cameras have built in software allowing you to configure it as a web-server without the need for a PC. Only a router and internet connection are required, It can be viewed from any computer.

How do you connect a wi-fi camera?

Our WiFi IP Cameras send digital wireless video to a wireless router so all you need is a wireless router. You can also connect with a network cable. Once the set up is done, you can watch the camera from anywhere via web.

Our wi-fi system allow you to install and record from the PC that is connected to the same local network and also from a remote location.

How to setup my WiFi IP Camera for remote viewing?

Please view our setup guide found here WiFi Camera Setup Guide. It contains a few videos on how to setup your Wi-Fi camera for initial use.

What are the basic steps for connecting wifi cameras to my wireless router?

Install the software.

You will need to connect the camera via network cable first. Using 'IP camera tool' let it detect the available camera(s) and when the camera's IP address appear, double click on it.

Main software will open up with video (default user name: admin, PW: (blank)). On the menu, select the network then wireless option, check the 'wireless' option on & indicate your SSID: your router name. Let it reboot and disconnect the camera from the network cable. Turn the power off and on and let the 'IP camera tool' detect the camera wirelessly (may take up to 1 min).

From here on, since the camera has learned to send video wirelessly only to your router, you can move around the camera within your house safely and without resetting the camera.

What feature does my Wireless Router need for remote access?

Either DMZ or Port Forwarding is needed for remote viewing over the internet.

What is the range of your wi-fi camera?

The range depends more on the router and it's access points. In other words, if you can connect wi-fi with your laptop at the location where you wish to locate the camera, it'll work.

Will wi-fi cameras self-recover from a power outage?

With the use of DDNS our Wi-Fi cameras can recover from power outages provided the internet router and connection also recovers.

What is a wireless system?

Wireless system refers to a camera that can transmit video/audio signal to a receiver or to a wireless router without using any cable in between. There is no such thing as wireless power, even wireless cameras needs power either via plug-in or batteries.

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Using Our Products

Please note that it is the responsibility of the customer to check all State, Local and Federal Laws governing the use of covert video surveillance cameras (with or without audio) before ordering and-or using. For information regarding the use of self defense products in the U.S. check these links: Stun Gun Laws | Pepper Spray Laws.