Shipping Policy: Orders are processed within 24 hours Monday through Friday. SecurityandSelfDefenseStore.com offers simplified shipping rate based on weight. These rates are calculated based on the weight of the products you order.
Shipping Methods: SecurityandSelfDefenseStore.com on-line orders and telephone orders are shipped to you via UPS ground Standard
Shipping times: Orders generally take 5-10 business days for delivery (UPS Ground from NC).
US Mail: Current Law prohibits shipping Pepper Spray by US Postal Service to Post Office Boxes or Street Addresses.
P.O. Boxes: All orders are shipped by UPS Ground. UPS Does not allow shipping to P.O. Boxes.
Office hours: 8:00 am to 5:00 pm Monday through Friday EST.
Back Orders: We work hard to make sure that all products on SecurityandSelfDefenseStore.com are in stock. However, occasionally an item is temporarily out of stock and on back order. When this happens we will notify you and let you decide if you would like the order to ship without the back ordered item or wait until all items ordered are in stock to ship together. International Shipping: We can only ship to U.S. Addresses at this time.
Returns: If an item arrives that is defective you can return it for a replacement or 100% refund . In the case that an item arrives that you find is not what you expected, you can return it for a refund, minus shipping fees and a 20% re-stocking charge. The item must be returned within 30 days in the condition it was received and in its original, unopened packaging. If you like, you can tell us why the self defense or home safety products didn't work for you so we can implement corrective action if needed.
Spy cameras and hidden cameras are not eligible for refunds, only in-store credits towards another purchase are offered. Please do not purchase from this site if you do not accept the refund limitations.
Why do we limit returns for Spy Products?
Since our spy products are easy to deploy and easy to monitor, it is not uncommon to be able to catch an incident on video within a few days of setting up the camera. This has led to a large amount of returns for merchandise that was simply no longer needed. If you have a short-term problem which you would like to take care of once and have no need for our product afterwards, it is highly recommended that you look at a Spy Camera Rental program.
To return an item: Please contact customer service for more information on returning any self defense or home safety products.
1. Send email to us here
OR
2. Call 919-469-2281 to receive a Return Authorization Number for the return. This will insure appropriate credit to your account.
We're sorry, but we are unable to accept C.O.D. returns.
All returns must be freight prepaid.
How long does it take my order to get to my customer via UPS Ground?
You can use the map below to determine the number of days it will take for an order sent UPS regular ground to arrive. We ship from Winterville, NC. Please note that Saturdays and Sundays are not included.






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