We want you to be a happy customer who comes back for future security product needs. That's why we offer a money back guarantee and a straightforward return policy.
Returns: If an item arrives that is defective you can return it for a replacement or 100% refund . In the case that an item arrives that you find is not what you expected, you can return it for a refund. The item must be returned within 60 days and must be in the condition it was received and in its original undamaged packaging. Call us at 1-919-439-5112 or email us here to secure a Return Authorization (RA) number. All returns must have a Return Authorization (RA) number. When you are issued a Return Authorization (RA) number you will receive an email with easy return instructions.
Note: Software purchases are not eligible for refund or return.
No restocking fee is charged if the items are returned in perfect condition. Shipping charges are non refundable.
A 25% restocking fee is charged for the following items:
- Metal Detectors
- Spy Cameras / Hidden Cameras / Covert Recorders
- GPS Tracking Devices
The following items are not refundable:
- Bug Detection Devices
- Activated GPS Trackers
Why do we limit returns for these products?
Since our spy products are easy to deploy and easy to monitor, it is not uncommon to be able to catch an incident on video within a few days of setting up the camera. This has led to a large amount of returns for merchandise that was simply no longer needed. If you have a short-term problem which you would like to take care of once and have no need for our product afterwards, it is highly recommended that call us about a spy camera rental program.
Incorrect Shipping Address: items that come back marked "return to sender" because of insufficient address information supplied or because recipient refuses delivery are subject to a 25% restocking fee.
Security & Self Defense Store
Scott Times 5 Inc
1206 Wishaw Court
Cary NC 27511