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My Credit Card payment was declined

If your payment "DECLINES," please do the following when re-attempting an order:

1) make sure you enter the card holder's correct credit card statement billing address and zip in the Billing Address fields

2) verify the security code (CVV2) you enter is correct. (The last 3 digit number on the back of your credit card for MasterCard & VISA, 4 digit code above the number for American Express) contact your credit card bank first as they may have declined the transaction for other reasons.

We do not accept credit cards issued by non-USA banks or orders originated outside the USA. We do NOT ship to third parties (someone other than the credit card holder), freight forwarders, PO Boxes, or military bases.

Has my order shipped? Click the "login" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order? Click the "login" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

My order never arrived. Click the "login" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment. Click the "login" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts. Click the "login" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive? Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

When will my order ship? Please see each individual item page for more information on the availability of each item. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

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Using Our Products

Please note that it is the responsibility of the customer to check all State, Local and Federal Laws governing the use of covert video surveillance cameras (with or without audio) before ordering and-or using. For information regarding the use of self defense products in the U.S. check these links: Stun Gun Laws | Pepper Spray Laws.