We want you to be a happy customer who comes back for future security product needs. That's why we offer 60 money back guarantee and a straightforward return policy.
Returns: If an item arrives that is defective you can return it for a replacement, exchange or refund. In the case that an item arrives that you find is not what you expected, you can return it for a refund. The item must be returned within 60 days and must be in the condition it was received and in its original undamaged packaging. Call us at 1-919-439-5112 or email us here to secure a Return Merchandise Authorization (RMA) number. All returns must have a Return Merchandise Authorization (RMA) number. When you are issued a Return Merchandise Authorization (RMA) number you will receive an email with easy return instructions.
Shipping charges are non refundable.
Warranty & Returns
For your convenience and peace of mind, all items purchased through our site are backed by a 1 year warranty. We will replace or repair the item. If you think your product is defective, please call us at 919 439 5112 our tech support team may be able to troubleshoot and resolve your issue.
A 25% restocking fee is charged for returns that are in good working condition.
The following items are not refundable:
Why do we limit returns for these products?
Since our spy products are easy to deploy and easy to monitor, it is not uncommon to be able to catch an incident on video within a few days of setting up the camera. This has led to a large amount of returns for merchandise that was simply no longer needed. If you have a short-term problem which you would like to take care of once and have no need for our product afterwards, it is highly recommended that you consider a spy camera rental program.
Incorrect Shipping Address: items that come back marked "return to sender" because of insufficient address information supplied or because recipient refuses delivery are subject to a 25% restocking fee.
Security & Self Defense Store
Scott Times 5 Inc
1206 Wishaw Court
Cary NC 27511